Waste Removal Harringay Service Terms and Conditions

These Terms and Conditions set out the basis on which Waste Removal Harringay provides waste collection and related services to domestic and commercial customers. By booking a collection or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual, business or other organisation that requests and uses our waste removal or related services.

Services means any waste removal, rubbish clearance, waste collection, loading, transportation, disposal, recycling or related services provided by Waste Removal Harringay.

Waste means any items, materials, rubbish or refuse to be collected, removed or disposed of as part of the Services, excluding prohibited or hazardous materials as defined in these Terms and Conditions.

Booking means a confirmed request for Services made by the Customer and accepted by Waste Removal Harringay via phone, email, online form or any other approved communication channel.

2. Scope of Services

Waste Removal Harringay provides waste collection and rubbish removal services for households, landlords, agents and businesses in Harringay and surrounding areas. Our Services may include the loading of Waste, removal from the premises, transportation, and delivery to an authorised disposal or recycling facility.

The exact nature and scope of the Services for each Booking will be as agreed between the parties at the time of ordering, based on the description and estimated volume or weight of Waste provided by the Customer.

We reserve the right to refuse all or part of any load if the Waste is not as described, is unsafe to handle, includes prohibited items or would cause us to breach applicable laws or regulations.

3. Booking Process

3.1 Booking request

Customers may request a Booking by telephone, email or through our online enquiry or booking system. To arrange a Booking, the Customer must provide accurate information, including but not limited to:

The service address and any access restrictions.

The approximate volume, type and nature of the Waste.

The preferred collection date and time window.

Contact details for the person responsible on site.

3.2 Estimates and quotes

We may provide an estimated price based on the Customer’s description of the Waste. Such estimates are not binding and may be adjusted on site if the Waste differs in volume, weight or type from the original description, or if access is more difficult than anticipated.

A formal quote may be provided once we have inspected the Waste on site. Where a fixed price is agreed on site and accepted by the Customer, that price shall apply to the Services for that Booking, subject to any additional Waste or work requested.

3.3 Acceptance of booking

A Booking is only confirmed once we have accepted it and provided confirmation to the Customer. We may refuse or cancel a Booking at our discretion where we cannot safely or lawfully perform the Services, or where the Customer has previously breached these Terms and Conditions.

3.4 Access and preparation

The Customer is responsible for ensuring that we have safe, reasonable and unobstructed access to the Waste at the agreed time. Waste should be clearly presented for collection, unless we have specifically agreed to remove items from within the premises.

4. Customer Obligations

The Customer agrees to:

Provide accurate information about the Waste, including any known hazards.

Ensure that Waste does not contain prohibited or restricted items as set out in these Terms and Conditions.

Provide suitable access to the premises and Waste, including any necessary parking permissions or permits.

Ensure that children, pets and bystanders are kept at a safe distance during the collection.

Cooperate with our staff and follow any reasonable instructions relating to safety and the performance of the Services.

5. Waste Types and Prohibited Items

5.1 General waste

We collect general household and commercial waste, including non-hazardous rubbish, furniture, appliances, garden waste and similar items, subject to applicable weight and volume limits for each Booking.

5.2 Prohibited or restricted waste

We do not normally remove certain types of waste, including but not limited to:

Asbestos or materials containing asbestos.

Clinical or medical waste, including sharps and pharmaceuticals.

Liquids, oils, paints, chemicals or solvents unless specifically agreed.

Gas bottles, fuel containers, explosives or pressurised containers.

Hazardous, toxic, flammable or corrosive substances.

Any waste that we reasonably deem to pose a health, safety or environmental risk.

We reserve the right to refuse to handle any Waste that falls into the above categories or that may cause us to breach relevant waste regulations. If prohibited items are discovered within a load after collection, we may charge additional fees for safe handling, return or specialist disposal, and we may report such incidents to the relevant authorities if required by law.

6. Pricing and Payment

6.1 Pricing structure

Our charges are generally based on the volume and type of Waste, the time required to perform the Services, and any additional factors such as difficult access or heavy items. Prices may be set as a fixed quote or according to a pricing schedule communicated to the Customer at the time of Booking.

6.2 Payment terms

Unless otherwise agreed in writing, payment is due immediately upon completion of the Services. We may accept payment by cash, card or bank transfer. For business Customers, credit terms may be offered at our discretion, subject to satisfactory checks and a written agreement.

6.3 Late payment

Where payment is not received within the agreed terms, we may:

Charge interest on the overdue amount at the statutory rate, accruing daily until payment is made.

Recover from the Customer all reasonable costs incurred in pursuing the debt, including legal or collection fees.

Withhold or suspend further Services until any outstanding sums are paid in full.

6.4 Additional charges

Additional charges may apply where:

The volume or weight of Waste exceeds the original estimate.

The Customer requests extra services or additional collections.

Access is restricted or delayed beyond a reasonable period through no fault of ours.

We are required to handle prohibited or hazardous items, or to make special arrangements to comply with waste disposal regulations.

7. Cancellations and Amendments

7.1 Customer cancellations

The Customer may cancel or amend a Booking by giving us reasonable notice. We request at least 24 hours notice before the agreed collection time. Where less than 24 hours notice is given, we reserve the right to charge a cancellation fee to cover costs incurred, including staff and vehicle allocation.

7.2 Failed collections

If we attend the premises at the agreed time and are unable to carry out the Services due to reasons within the Customer’s control, including lack of access, absence of an authorised person, or the presence of prohibited items, we may treat this as a failed collection and charge a call-out or cancellation fee.

7.3 Cancellations by Waste Removal Harringay

We may cancel or reschedule a Booking where necessary due to operational reasons, adverse weather, vehicle breakdown, staff illness or circumstances beyond our reasonable control. We will inform the Customer as soon as reasonably possible and offer an alternative date or time. We will not be liable for any indirect loss arising from such cancellation or delay.

8. Performance of the Services

We will use reasonable care and skill in providing the Services and will seek to perform them within the agreed time window. However, collection times are estimates only and may be affected by traffic, access, or unforeseen events.

Our staff may take photographs of the Waste and the site before and after collection for our records, including proof of service and compliance with waste regulations. These photographs will be stored and used in line with applicable data protection laws.

9. Liability and Limitations

9.1 General liability

We will be responsible for any direct loss or damage suffered by the Customer that is caused by our negligence or breach of these Terms and Conditions, subject to the limitations set out in this clause.

9.2 Limitations on liability

Our total liability to the Customer for any claim arising out of or in connection with the Services shall not exceed the total charges paid or payable by the Customer for the specific Booking giving rise to the claim.

We will not be liable for any indirect, consequential or economic loss, including loss of profit, revenue, business, opportunity or goodwill, arising out of or in connection with the Services.

Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

9.3 Damage to property

While we will take reasonable care when carrying out the Services, the Customer is responsible for protecting any fragile, valuable or delicate surfaces, fixtures or fittings. We will not be liable for damage caused by the movement of bulky or heavy items where the risk of damage has been explained to and accepted by the Customer.

Any claim for damage must be reported to us in writing with supporting evidence within 48 hours of completion of the Services.

10. Title, Risk and Environmental Compliance

Ownership of the Waste transfers to us once it has been loaded onto our vehicle and payment has been made or agreed. At that point, risk in the Waste passes to us and we become responsible for its lawful transport and disposal.

We will dispose of or recycle Waste in accordance with applicable UK waste management regulations and duty of care requirements. We use licensed facilities and aim to minimise the amount of Waste sent to landfill where reasonably practicable.

11. Data Protection and Privacy

We may collect and process personal information about the Customer and, where applicable, site contacts for the purposes of managing Bookings, providing Services, processing payments and meeting legal obligations.

Personal data will be handled in accordance with applicable data protection laws in the United Kingdom. We will not sell personal data to third parties. We may share necessary information with service providers, payment processors, insurers and authorities where required in order to perform the Services or comply with the law.

12. Complaints and Dispute Resolution

If the Customer is dissatisfied with any aspect of the Services, they should contact us as soon as possible with details of the issue. We will investigate the complaint and aim to respond within a reasonable time, proposing appropriate steps to resolve the matter where justified.

Both parties agree to attempt to resolve disputes amicably before considering formal legal action.

13. Variations to Terms

We may update or amend these Terms and Conditions from time to time. The version in force at the time of the Booking will apply to that Booking. Updated Terms and Conditions may be made available on request.

14. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.

15. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, including any non-contractual disputes or claims.

16. Entire Agreement

These Terms and Conditions, together with any written quotation or confirmation of Booking issued by us, constitute the entire agreement between the Customer and Waste Removal Harringay in relation to the Services. They supersede any previous understandings or agreements, whether written or oral, relating to the subject matter.

By making a Booking or using our waste removal services, the Customer confirms that they have read, understood and agreed to these Terms and Conditions.